Andrea L. Ames

I'm Andrea L. Ames, Senior Technical Staff Member and Information Experience Strategist/Architect at IBM. I also speak and teach about technical communication, content, usability, leadership, and professional development topics. In my personal time, I teach about and create quilt and Zentangle(r) art.

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Andrea L. Ames, M.S., has more than 25 years of experience in technical communication, specializing in information experience strategy, architecture, and usability. She is a speaker and teacher on these topics, as well as technical communication industry trends, strategy, leadership, and professional development.

Certified Zentangle(r) Teacher (CZT) at Idyll Point Studios

February 2012

Fellow at Society for Technical Communication (STC)

January 2007

Quiltmaking Instructor at Idyll Point Studios

May 2006

Senior Technical Staff Member/Information Experience Architect & Strategist at IBM

December 2001

Certificate Coordinator at University of California Extension Santa Cruz

December 2000

Extension Instructor at UCSC Extension

May 1998

University of California Extension Santa Cruz

Treasurer at STC Silicon Valley

July 2007 - June 2008

STC Organizational Partnerships Chair at Society for Technical Communication

May 2006 - May 2007

STC Immediate Past President at Society for Technical Communication

May 2005 - May 2006

STC President at Society for Technical Communication (STC)

May 2004 - May 2005

Member, STC Board of Directors (2nd VP, 1st VP, AP, Director) at Society for Technical Communication (STC)

May 1998 - May 2004

Adjunct Professor at CSU-RCE Sacramento

May 1997 - June 2002

California State University Regional and Continuing Education Sacramento

Owner/Principal at Ucentrics (formerly verbal imagery)

May 1995 - December 2001

Principal Technical Writer/Information Architect at Vertical Networks

January 2000 - November 2001

Technical Communication Team Lead/Information Architect & Designer at MS2

August 1998 - December 1999

Contributing Editor at Web Techniques magazine

November 1996 - August 1998

Principal Technical Writer/Project Lead & Information Architect at Informix

December 1995 - August 1998

Communication Specialist/Lead Multimedia Producer & Information Architect at San Diego Supercomputer Center

February 1994 - December 1995

San Diego Supercomputer Center

Technical Writer III/Project Lead at Rational Software

July 1992 - July 1994

Senior Technical Writer/Project Lead & Instructional Designer at Du Pont

January 1990 - July 1992

Research Assistant at Drexel University

January 1989 - January 1990

Freelance Technical Communicator at City of Philadelpia Mayor's Office

January 1989 - January 1990

Data Processing Assistant/Technical Communicator & Instructional Designer at Temple University

March 1986 - January 1989

Word Processor/Technical Communicator & Instructional Designer at Butcher & Singer Inc.

August 1985 - March 1986

Alpha Tester/Technical Editor at Digital Equipment Corporation

March 1985 - August 1985

Alpha Tester/Technical Editor at Digital Equipment Corporation

August 1983 - December 1983

Drexel University

1989 – 1990

Master of Science

Temple University

1986 – 1988

Bachelor of Arts

Concentration: English

University of Maine at Presque Isle

1984 – 1985

transferred

Concentration: Pre-Veterinary Studies/Biology

Memorial High School

1979 – 1983

diploma

Concentration: high school curriculum

Information strategy, information architecture, content strategy, content curation, social media strategy, total information experience, technical communication, user experience architecture, user experience design, interaction design, leadership, professionalism, professional development, influence